pag33 ex 5,6,7,8

 ex5

a 2

b 4

c 1

d 3

e 6

f 5

ex6

1  a

2 b

3 a

4 a

5 a

6 a

7 b 

8 a

ex 7

1 video conference

2 sharp

3 light resfessments

4

5

6

ex8

1 time

2 busy

3 

4 food and reings

5 avaible

6 stop working

vocabulary

 ARRANGING A MEETING 

attend the meeting - assistir a la reunio

break- trencar

busy - ocupada

check your calendar - consulta el teu calendari

confirm-confirmar

convenient- convenient

equipment- equipament

free-lliure

give a presentation- fer una presentacio

hold a meeting - celebrar una reunio

light refreshments-refresc lleuger

make arrangements-fer arranjaments

pack- paquet

participants- participants

previous commitment- compromis anterior

schedule-agenda

sharp-agut

take place- tenir lloc

tied up-lligat

video conference-video conferencia

RESCHEDULING

alternative date-data alternativa

appointment-cita

arrange-organitzar

cancel-cancelar

feel ill-trovarse malament

get lost-perdres

got the dates mixed up-va barrejar les dades

help up in a traffic jam-ajuadar en un embus de transit

leave urgently-sortir urgentament

particeipate- participar

postpone-ajornar

reorganise-reorganitzar

reschedule-reprogramar

running late-faig tard

suit-vistit

switch-interruptor

TIME

half past-dos quarts

oclock-en punt

quarter past-quart de

quarter to-tres quarts de

ten past-deu i deu

twenty to-vint a

EXTRA

absent-absent

adjourn-ajornar

boardroom-sala de jutjes

chairperson-president

conference call-trucada de conferrencia

delay-retart

instead-en canvi

make it-fes-ho

minutes-minuts

punctual-puntual

verify-verificar

vote-votar

wrap up-embolicar

dialeg

student a - hello i cark how are you? in what company do you work

student b- hello i wenhao, my company name is magic electrics 

student a- aaa ok and could you tell me your customer number? I am interested in your company

student b- Of course my customer number is ME357 

student a- okay thanks, also the other day I bought something from your company and I would like to see the invoice, could you tell me the invoice number

student b- Of course the invoice number is 007865, you can see it on our website magicelectrics.com

student a-  thank you, I remember that the product was an intel pentium processor

student b- okey perfect

student b- I remember that you have a guarante one year after delivery date 

student a- perfect but the product is not good, yesterday we received a processor with defects. the cooling system doesnt work.

student b- okay, don't worry, in any case you can return it

student a- Ok, perfect, I'll keep it in mind, thank you very much for helping me.

student b- likewise

student a- by, se you again

ex pag 31

 4- assist / suggest / check my records / lost in the post 

 5- similar, not similar, similar, similar, not similar

 6- refund, compensation, fauty part, losing business, making noise, doesnt fit

 7-custumer relations repressentative

    custumer relations repressentative

    custumer 

    custumer relations repressentative

    custumer relations repressentative

    custumer 

    custumer relations repressentative

    custumer relations repressentative

 8- return, under warranty, refuse, 

vovabulary

 DEPARTMENT

accounts department - departament de comptes

customer relation - departament de relació amb el client

human resources department - departament de recursos humans

it maintenance department - departament de manteniment it

sales and marqueting departments - departament de vendes i marqueting

CUSTOMER SERVICE

charge - carregar

complaint - queixa

customer number - número de client

damaget - espatllat

discuss it - discutirlo

inquiry - investigacio

back to you - torna a tu

hold the line - mantenir la línia

opening hours - horari davertura

overcharge - sobrecarec

quote - cita

satisfied - satisfet

date of dispatch - determinació de dades

COMPLAINT 

assist - assistir 

at our expense - a costa nostra 

check my records - comproveu els meus registres 

compensation - compensacio

credited our account - abonat al nostre compte

defect - defecte

doesn't fit - no encaixa

error - error

fautly part - equivodament part

losing business - perdre negosis

lost in the post - perdut al correu 

make a claim - fer una reclamacio 

making a noise - fent seroll 

missing a part - falta una part

refund - reemborsament 

refuse - rebutjar 

return - tornar

suggets - sugerrencies

the wrong item - l'article equivocat

under warranty - sota garantia

EXTRA

broken - trencat 

customer satisfaction - satisfaccio del client

disappointed - decebut

displeased - disgustat

dissatisfaction - insatisfaccio 

feedback - comentaris

file a lawsuit - demanda

financial director - director financer

inappropriate - inadequat 

lose business - perdre negocis

managing director - director general

researrch and developament department - departament de recerca i desenvolupament

treatment - tractament