ex pag 31

 4- assist / suggest / check my records / lost in the post 

 5- similar, not similar, similar, similar, not similar

 6- refund, compensation, fauty part, losing business, making noise, doesnt fit

 7-custumer relations repressentative

    custumer relations repressentative

    custumer 

    custumer relations repressentative

    custumer relations repressentative

    custumer 

    custumer relations repressentative

    custumer relations repressentative

 8- return, under warranty, refuse,