vovabulary

 DEPARTMENT

accounts department - departament de comptes

customer relation - departament de relació amb el client

human resources department - departament de recursos humans

it maintenance department - departament de manteniment it

sales and marqueting departments - departament de vendes i marqueting

CUSTOMER SERVICE

charge - carregar

complaint - queixa

customer number - número de client

damaget - espatllat

discuss it - discutirlo

inquiry - investigacio

back to you - torna a tu

hold the line - mantenir la línia

opening hours - horari davertura

overcharge - sobrecarec

quote - cita

satisfied - satisfet

date of dispatch - determinació de dades

COMPLAINT 

assist - assistir 

at our expense - a costa nostra 

check my records - comproveu els meus registres 

compensation - compensacio

credited our account - abonat al nostre compte

defect - defecte

doesn't fit - no encaixa

error - error

fautly part - equivodament part

losing business - perdre negosis

lost in the post - perdut al correu 

make a claim - fer una reclamacio 

making a noise - fent seroll 

missing a part - falta una part

refund - reemborsament 

refuse - rebutjar 

return - tornar

suggets - sugerrencies

the wrong item - l'article equivocat

under warranty - sota garantia

EXTRA

broken - trencat 

customer satisfaction - satisfaccio del client

disappointed - decebut

displeased - disgustat

dissatisfaction - insatisfaccio 

feedback - comentaris

file a lawsuit - demanda

financial director - director financer

inappropriate - inadequat 

lose business - perdre negocis

managing director - director general

researrch and developament department - departament de recerca i desenvolupament

treatment - tractament